Emirates Introduces Flexible Payment Options, Providing More Choice for Kenyan Travellers

Corporate News

Customers can choose from new payment methods for greater convenience


Emirates Airline has introduced additional convenient and flexible payment options for Kenyan travellers, offering them a better real-time user experience on the airline’s website and app when planning their travel.


Emirates Airline customers can now purchase their flight tickets using local debit and credit cards, mobile money or through mobile banking and have their ticket issued within minutes. This provides even greater convenience for customers by enabling them to switch from cash to online bank transfers from 12 local banks or three mobile wallet providers.


Emirates Kenya Country Manager Mr. Christophe Leloup said that the payment options will provide travellers with an easy-to-use booking and payment platform.


“Emirates is continuously committed to customer convenience through enhanced payment options when it comes to online bookings. Many customers in Kenya prefer more flexibility and choice when it comes to making online payments to finalise their travel plans, and we have worked very hard to provide them a secure and frictionless experience through more local banking partners, mobile money providers and a host of other options to facilitate payments. No matter the currency, location, bank, or card, our customers will find a payment solution that suits them when booking,”

said Mr. Leloup.

Emirates has been gradually and safely rebuilding its route network and advancing its strategy to optimise its presence in key markets to serve leisure and growing business travel demand. Currently, the airline serves 120 global destinations and operates daily flights from Jomo Kenyatta International Airport to Dubai and beyond.


Emirates remains focused on taking the stress out of travel and has led the industry in protecting the health of its customers to ensure a feeling of safety and confidence when deciding to fly.  Emirates customers travel with the assurance that the latest health and safety measures are in place at every step of the journey. The airline has also recently introduced contactless technology to ease customers through Dubai airport.


Emirates continues to lead the industry with innovative products and services that address traveller needs during a dynamic time. Recently the airline took its customer care initiatives even further with  even more generous and flexible booking policies, an extension of its multi-risk insurance cover, and helping loyal customers retain their miles and tier status.

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