Family Bank has been endorsed by entrepreneurs as a financial institution that prides itself in growing a strong retail customer base with a key focus in SME banking anchored on the positive transformation of people’s lives in Africa.
Family Bank is the fifth-largest bank in Kenya, as of December 2020, in terms of branch network with 93 branches across 32 counties. The Bank has over 600,000 customers, 4,800 bank agents, over 8,000 merchants countrywide with total assets exceeding KES 128 billion and a deposit base in excess of KES 88 billion.
Family Bank prides itself in being a digitally innovative bank having been the first bank to introduce paperless banking through smart card technology and mobile banking, PesaPap, in Kenya and the first to launch mVisa service in Africa.
In 2021 Family Bank received two awards; Financial Communication Campaign of the Year and Overall Public Relations Campaign of the Year at the 2021 Public Relations Society of Kenya Annual Awards for Excellence for the Corporate Bond Campaign where the Bank raised KES 4.42 billion via public placement marking a subscription of 147.3%.
In 2022, Family Bank was voted as the overall second-best bank and best tier two bank in customer responsiveness and digital banking experience in a survey conducted by the Kenya Bankers Association.
Other awards include Bank of the year 2022, for high-impact agricultural SME lending by ACELI Africa; Best SME Bank in Kenya at the annual Banker Africa Awards 2017 East Africa –an award initiative for financial institutions in Africa; Think Business Fastest Growing Bank Award three years in a row between 2013 and 2015; and the Think Business Best Bank in Micro-Finance Award, 1st Runner-up in 2013 and 2014.